Hologic Diagenode is committed to ensuring the longevity and optimal performance of your Bioruptor®, offering maintenance services tailored to your instrument’s needs. Our proactive approach to instrument care is designed to deliver peace of mind and maximize your equipment’s uptime.
Each contract can be extended for up to five years, please consult our specialists for more information.
Investing in our Maintenance Contracts ensures your Bioruptor®'s reliability and enhances your day-to-day operations. Protect your instrument, maintain seamless operations, and achieve consistent results.
| Included: | Essential | Continuity |
|---|---|---|
| One Bioruptor® DNA QC kit per year | ✓ | ✓ |
| The Bioruptor® Tube holder for 0.65 ml (Bioruptor® Pico) or 0.5/0.65 ml (Bioruptor® Plus) tubes |
✓ | ✓ |
| Maintenance service covering repair in case of manufacturing errors, up to two corrective maintenance services including spare parts |
✓ | ✓ |
| Free firmware updates | ✓ | ✓ |
| Voucher for Bioruptor® Pico consumables | ✓ | ✓ |
| Preventive Annual Service | ✓ | |
| Replacement Bioruptor® throughout the duration of the maintenance | ✓ | |
| Technical support from our Epigenomics Application Engineers and R&D experts | ✓ | ✓ |
| Response within 24 hours (5/5 days a week) | ✓ | ✓ |
| Shipping and handling costs included | ✓ | ✓ |
