Hologic Diagenode is committed to ensuring the longevity and optimal performance of your Megaruptor®, offering maintenance services tailored to your instrument’s needs. Our proactive approach to instrument care is designed to deliver peace of mind and maximize your equipment’s uptime.
This annual contract includes an Essential Maintenance or a Continuity Maintenance plan and optional services for one or more instruments.
Investing in our Maintenance Contracts ensures the reliability of your Megaruptor® 3, enhancing your daily operations. Protect your instrument, maintain seamless functionality, and achieve consistent results.
| Included: | Essential | Continuity |
|---|---|---|
| Technical support from our Epigenomics Application Engineers and R&D experts | ✓ | ✓ |
| Priority assistance (response within 24 hours, 5/5 days a week) | ✓ | ✓ |
| One Megaruptor® 3 DNA QC kit | ✓ | ✓ |
| Maintenance service for one year, covering repair in case of manufacturing errors, corrective maintenance service including spare parts |
✓ | ✓ |
| Free firmware updates | ✓ | ✓ |
| Voucher for Megaruptor® 3 consumables | ✓ | ✓ |
| Preventive Annual Service | ✓ | |
| Backup Megaruptor® 3 throughout the duration of the maintenance | ✓ |
| Essential | Continuity | |
|---|---|---|
| Upgrade to Continuity Maintenance Contract | ✓ | / |
| Preventive Annual Service: • Preventive service in Hologic Diagenode laboratories; • Shipping and handling costs included. |
✓ | Already included |
| Backup Megaruptor® 3: Backup instrument to guarantee research continuity in case of servicing of your instrument. |
✓ | Already included |
| DNA QC sample analysis service: • Review of the machine’s general conditions, • Electrical and mechanical measurements, • Efficiency test (DNA QC), • Shipping and handling costs included. |
✓ | ✓ |
